FAQs
Orders
Can I make changes to my order after it's been placed?
Can I make changes to my order after it's been placed?
If you need to make changes to an order you've already placed, please contact our customer service team right away. Be sure to have your order number on hand. While we'll do our best to accommodate your requests, please note that once an order is placed, we may not be able to make changes.
Can I request product samples?
Can I request product samples?
Certainly, we offer samples for most packaging items. Contact us to get started.
Is an account required to make a purchase?
Is an account required to make a purchase?
No, you can place an order without creating an account. However, if you choose to create an account, your information will be securely stored for smoother checkouts in the future. Additionally, account members receive exclusive promotions and product highlights.
Are there any tariff or hidden fees on my order?
Are there any tariff or hidden fees on my order?
No, we take pride in our transparent pricing with no hidden fees or tariff charges.
Do you offer promotions and discounts?
Do you offer promotions and discounts?
Yes, you can subscribe to our newsletter to receive updates on special promotions. For inquiries about bulk discounts, please contact us at orders@histandards.com via email.
Do you offer price matching?
Do you offer price matching?
Yes, we do offer price matching. To learn more about our price-match guarantee, please visit our price-matching policy.
How do I apply for sales tax exemption?
How do I apply for sales tax exemption?
If you need to apply for sales tax exemption for your business, please contact us with your all necessary documents and information.
Custom Orders & Services
Can I cancel my order?
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to contact us to figure out a solution to your problem.
Do you offer graphic design services?
Do you offer graphic design services?
Yes, we provide professional graphic design services. Pricing is project-based or FREE with select items.* Contact us to get started.
How do I order customized packaging?
How do I order customized packaging?
Explore our wide range of custom-printed packaging options and select the item you want to customize. Fill out the form on the product page of your chosen item, and we'll provide you with a free quote within 24 hours. With some of the industry's lowest minimum order quantities, fast turnaround times, and a wide array of customization choices, our team is ready to bring your vision to life just the way you envision.
What is the typical timeframe for the customization process?
What is the typical timeframe for the customization process?
Design projects' duration ranges from days to weeks, while printed items may take days to weeks. We're proud to provide industry-leading turnaround times and will send an estimate within 48 hours.
Do you offer custom unique product development?
Do you offer custom unique product development?
With our team of experienced engineers and a passion for creativity, we're here to bring your unique product ideas to life. If you're tired of cookie-cutter solutions and want something truly special, we're the perfect partner to make it happen. Just share your vision with us, and together, we'll succeed in creating the custom product you've been dreaming of. Contact us to get started.
What types of special finishes are available?
What types of special finishes are available?
We offer a wide range of special surface finishes to enhance your packaging, including gloss, matte, soft-touch matte, UV coating, embossing & debossing, foil stamping, glittering, flocking, spot UV, and more.
Shipping & Local Pickup
What countries do you ship to?
What countries do you ship to?
We currently ship within North America. Please note that we do not ship to PO boxes. If you have specific questions about shipping to your location, please don't hesitate to contact us.
How long will it take to receive my order?
How long will it take to receive my order?
Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout). Custom order shipping times are provided at time of order.
Do you offer local pickup?
Do you offer local pickup?
Certainly! We offer a local pickup option. You can collect your order at our Troy, Michigan location during our business hours.
Returns and Refunds
How can I get a refund or return an item?
How can I get a refund or return an item?
Please refer to our return policy page for complete details on our refund and return policies.
How can I check the status of a return?
How can I check the status of a return?
To inquire about the status of a return, you can contact us at support@histandards.com.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).